Terms & Conditions

About us:

SkirtingBoards.com is owned and operated by;

ShenSmith Group Limited,
Company number 6860521 Registered in England and Wales. VAT number 971 4832 02


Address: Suite D, Astor House, 282 Lichfield Road, Four Oaks, Sutton Coldfield, West Midlands B74 2UG
TEL: 0845 388 7698 FAX: 0872 115 0179
Email contact : admin@skirtingboards.com

Pricing:

i. All prices are subject to change and availability.
ii. Prices quoted will be subject to VAT @ 17.5% on all purchases
iii. Delivery will be quoted per order according to the current pricing from selected couriers, this is further explained in section: Deliveries
iv. Payments may be made via online checkout merchant terminals such as Google Checkout / Paypal where indicated, and otherwise payments will be accepted by debit / credit card or bank transfer only. Cash and cheques are not currently accepted. We will charge 1.5% of the transaction fee where credit cards are used.

Business / Consumer agreements

Orders of 30 lengths (90m) or more will only be accepted from companies and will therefore be treated as a business transaction and will require a company name supplied for the invoice.

Business terms may vary according to each transaction as agreed at the time of purchase, but will otherwise follow the terms outlined below, except for cancellation rights which are only applicable to consumers.

Consumer agreements will follow the following terms:

Product Descriptions

i. Skirting Boards” Items sold described as skirting boards are intended for use at the base of a wall. We cannot guarantee their effective use for any other purpose, although they may be used as substitute moulding in other areas
ii. Architrave” Items sold described as architrave are intended for use to surround a doorway, and a set is taken to mean the surround of one door, on one side. A double set is taken to mean a doorway wider than standard width – which is normally 1m – 1.2m. We cannot guarantee their effective use for any other purpose, although they may be used as substitute moulding in other areas
iii. Adhesive”
We may supply adhesive from a range of available manufacturers, which meet the criteria and serve the appropriate function. We cannot guarantee their effective use other than in accordance with the manufacturers guidelines.
iv. MDF
MDF means Medium Density Fibre”
v. Primed boards: Where we offer boards in a primed condition, they may appear rough to touch and require sanding before a final coat of paint is applied. This may be helped by requesting a second coat of priming at an extra cost
vi. Sizes and specification We will always confirm in your order the specification of materials being provided, which may at time to time differ from standard information on our websites. For example softwoods will vary in length according to the stock currently held, e.g. 4.5m, 4.8m etc Where sizes are indicated, they may fluctuate according to the nature of the materials used, e.g. Timber lengths advertised as 3m lengths may be supplied as 3050mm or 2950mm according to availability. In this case, we always make best efforts to closely match the overall meterage ordered by supplying an additional length Where you provide a custom design, but without measurements, we will produce the design on a ‘best efforts’ basis to most closely represent the overall size or design required. Inaccuracies will not under these circumstances grant rights to a refund or cancellation
vii. Product dimensions may only be as accurate as those supplied by any third party manufacturer

Delivery

i. Delivery of your order will, under normal circumstances, be within 14 days of your order or sooner, unless agreed otherwise with you
ii. You will be provided tracking information where available from the carrier in order to track the progress of a delivery
iii. You will be informed the day prior to delivery that goods will arrive on that day, subject to normal operation of the couriers services
iv. Delivery will require a signature upon delivery which will constitute your acceptance and confirmation that the goods have arrived in good condition. Damage caused in transit may not be claimed for without the delivery docet (POD) being marked as ‘damaged’ ('unchecked' will not be acceptable)
v. If you decide to have the courier deliver your goods without a signature, i.e. left with outside / beside your property OR you have a third part other than yourself sign for the goods, this does not relieve liability of confirmation and we cannot take responsibility for any damage during transit without being marked as 'damaged'
vi. If a delivery fails because you / someone is not available to receive the goods, we will not refund the shipping charges, and may make an additional charge for a second delivery up to or equal to the original delivery charge
vii. We may make partial shipments of your order, if only part of your order is ready for delivery at that time
viii. If part of your order is missing upon delivery, you must mark the delivery docet ‘incomplete’ in order to claim for missing goods

Your right to cancel (consumers only)

i. As a consumer, you may decide to cancel up to 7 days from the day after you take delivery of your order
ii. You have a statutory duty throughout this period to retain possession of the goods and to take reasonable care of them
iii. You may not cancel your order if any part of it is made to a custom design or specification not normally offered in our range
iv. If you decide to return your order, you must do so;
a. At your own cost (if you send the goods but invoice our company, we will charge you the direct cost of the return of the goods)
b. In the original packaging
c. In the original condition
d. In a resalable condition
e. Within 7 days of cancelling the order
v. If you do not return the goods, we may charge you for the direct cost of recovery of the goods, which you must make available for collection
vi. If you fail to return the goods and/or make them available for collection we may claim against you for breach of your statutory duty
vii. If you decide to cancel your order, we cannot refund any carriage charges for the delivery
viii. If any part of the order is damaged upon return, we will deduct a reasonable percentage of the cost from any refund
ix. Cancellation must be made in writing to the address given above.
x. Your refund will be provided as soon as possible after cancellation, but not later than 30 days of your written cancellation
xi. The goods must be returned to us as soon as possible, but no later than 14 days after cancellation. Failure to do so may result in legal action to recover the cost of the goods.